The game lags and crashes all the time, help what should I do?
In-game performance all depends on what device you are playing on. Older low-end devices run with different application programming interfaces, firmwares, operating systems and memory sizes compared to newer high-end devices. Our apps are built to make the best of what newer devices can offer. So in other words the older your device the more likely it is that you’ll experience gameplay issues.
However not all is lost, here’s a few things you can try to avoid this…
- Firstly make sure you have downloaded the latest firmware that your device can support.
- When playing make sure to quit all other apps running in the background.
- Or simply try rebooting your device.
Why can’t I play your app on my device?
As you can imagine there are massive amount of devices out there. We are trying our best to make our apps playable on as many of these devices as we can. However as each device operates differently it isn’t possible for us to support them all. Please be patient, but also understand that we cannot guarantee if you’ll ever be able to play them on the device that you currently own.
Unfortunately we do not have plans to support Blackberry and Windows. But we do however have plans on releasing a desktop version sometime in the future.
Can I transfer my in-game progress between devices?
Unfortunately no, all in-app purchases and progress made in-game whilst playing are tied to the individual device only. We currently don’t have the resources to offer a service which supports this. However we do have plans to move to a users platform sometime in the future, and will be giving out goodies to our more dedicated players, win!
I did not receive my purchase!
Ack, sorry to hear this! Obviously something went wrong at some stage during the transaction. First of all make sure to reboot your device and check again. If you still haven’t received your in-app purchase here’s what to do…
If the purchase was made on Google Play you can either contact Google Play directly or contact one of the members of our support team via the support tab on this page.
Regardless please contact us here at FGOL if you have been experiencing issues with your purchases, as we’d like to know!
Is it possible to get a refund?
If it is a reasonable request, then yes it is. However us here at FGOL are only able to handle Google Play refunds within 7 days of purchase. Contact our support team via the red tab on the top right of this page. Also it’s worth knowing that you can cancel your transaction within 15 minutes of purchase like this… or contact Google Support directly.
How do I sync my game with my iTunes account?
There are two ways to do this…
Either sync your device using the iCloud service. This can be done by going to your device’s Settings -> iCloud ->Storage & Backup -> Manage Storage -> This Device (eg. This iPhone) -> Then scroll down to Backup Options and select ON for the app data you wish to backup.
Or sync your device with iTunes, full details can be found here.
How do I load a backup copy to my iOS device?
As long as you’re going to restore the backup copy to the same device you backed up from here is what to do.
IMPORTANT You cannot restore your backup on multiple iOS devices!
Can I play with my friends?
Unfortunately no, however you can compete with your friends’ highscores on the online leaderboards. So hop to it!
Do you support multilanguage?
The only application that offers this at present is Hungry Shark Evolution. It supports: French, Italian, German and Spanish. More languages will follow shortly.
I want that music!
So you like what you’ve heard in-game eh? Feel free to have another listen to the tunes from Grabatron and Hungry Shark Evolution! Clickhere for the music.
No video ads are showing.
Have you been watching the video ads a lot? If so that’s probably why they’re not displaying at the moment. Give them a break for a bit and then come back to watch them later. It’s worth noting that the video ads are handled by a third party so we don’t have direct control over them here at FGOL.